Indigo Gender Service Manager


Salary: £32,702 (+10% Pension)

2 years fixed term (with potential to extend subject to contract)

30th September 2020 – 9am

Indigo Gender Service is a collaborative approach, setting the national standard for a pioneering, localised and person centred primary care led partnership that enables trans, non-binary and gender variant people to reach their full potential.


The Indigo Service Manager will ensure that all activity within the service aligns with the mission and values of Indigo Gender Service. They will ensure that all patients have equitable access to the service and lead on liaising with Indigo’s various premises and delivery locations throughout Greater Manchester (GM).


Your responsibilities will include:


To manage the daily operations of Indigo Gender Service

  • Work with Indigo’s clinical and non-clinical leads to ensure the service is consistently performing to funder requirements and organisational KPIs.

  • Ensure services are delivered to a high standard by developing, implementing and monitoring delivery plans.

  • Provide oversight for the Care Navigator Programme, including budget management and line management for the Care Navigator Supervisor.

  • Ensure that Indigo’s staff and volunteers have a clear sense of the organisation’s vision, priorities and delivery models.

  • Ensure that all premises utilised by Indigo Gender Service are accessible and meet the needs of patients.

  • Support agile working across the service and ensure that IT infrastructure meets the needs of the service and its patients.

  • Oversee the staffing of Indigo’s delivery locations and helpline to ensure coverage from clinical and non-clinical staff.


Support the Clinical Director to ensure the safety of Indigo Gender Service’s patients

  • Ensure that Safeguarding policies, procedures and systems are in place and reviewed regularly.

  • Develop, implement and review service delivery guidelines to ensure services are delivered to the highest possible standard.

  • Work with the Assistant Director of Services at LGBT Foundation to oversee the implementation of clinical governance and recommended working practices where required.

  • Ensure that appropriate risk assessments have been carried out where required.

  • Ensure all staff employed by Indigo have appropriate and ongoing training and have cultural competence to work with trans and non-binary people.


         To lead on coproduction and community involvement for Indigo Gender Service

  • To ensure that Indigo is accountable to GM’s diverse trans communities.

  • To facilitate the Patient Advisory Group and regular coproduction events with trans communities, including around meeting the needs of patients experiencing multiple marginalisation such as disabled and Black, Asian and Minority Ethnic (BAME) trans and non-binary people.

  • Support the Non-Exec Chair with Lived Experience to embed the value of lived experience at Board level and throughout Indigo Gender Service as a whole.

  • To produce an annual community report and disseminate it to trans communities through a wide range of channels.

  • Inspire colleagues working in health and social care and the voluntary and community sector to reflect on their service delivery and deliver inclusive services to trans and non-binary people.

  • Work collaboratively with trans communities and organisations in the delivery localities, tracking the impact of the service on GM’s diverse trans communities.


        To support the development of the Trans Heath Service

  • Develop and maintain excellent relationships with partners including the linked Gender Dysphoria Clinic (GDC) ensuring successful integration of the service across GM and nationally.

  • Represent Indigo Gender Service at conferences and events, and participate in campaigns to publicise and raise awareness of the service.

  • To be committed to continuing professional development, to participate in reflective practice and continuous learning, and share good practice.

  • Formal qualifications are not required for this role.

  • Experience of operational management.

  • Ability to lead, motivate and manage a diverse team.

  • Ability to negotiate, influence and solve problems effectively.

  • Excellent oral, written and communication skills.

  • Excellent interpersonal skills

  • Ability to quickly build a rapport and working relationships with a range of stakeholders.

  • Ability to manage change.

  • Ability to deal calmly and confidently with emotional and challenging situations.

  • Knowledge of the issues and experiences of trans and non-binary people, particularly related to health care and access.

  • Knowledge of key health and social care service structures within Greater Manchester.

  • A demonstrable understanding of the current national, regional and local policy environment in the field of gender identity services.

  • Knowledge of and interest in co-production and community involvement.

  • An understanding of the use and importance of confidentiality.

  • An understanding of and commitment to equality and diversity.



Benefit to working for LGBT Foundation

  • Generous leave allowance (25 days annual leave (rising to 30 days after 5 years’ service)

  • Sector leading 10% employers’ contributory pension

  • Your birthday as a day’s leave

  • Staff counselling scheme

  • Cycle to Work Scheme

  • Season Ticket Loan

  • Office ‘buddy’ scheme for all new starters

  • Free annual flu jab

  • Staff social budget

  • Dedicated training budget for each member of staff and support with Personal Development Plans

  • Flexible working to support a healthy work/life balance (including time off in lieu and flexi-time)

  • Relaxed dress code

  • Discounts on wellbeing treatments at MMU


We particularly welcome applicants who identify as Black, Asian and Minority Ethnic (BAME), trans and/or older (50+) as colleagues from these backgrounds are currently underrepresented in our organisation.


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