About the Role
Role - Key Account Manager Vaccany:3 positions to fill in this role Location: Greater London Compensation: 40 to 60K base plus commission and annual bonus Who we are:Zoho is a leading global cloud-based software product company that offers businesses of all sizes the tools they need to transform their business digitally. With more than 70 million users as our customers and over 10,000 employees around the globe, Zoho is excited to be driving innovation in every aspect of business software. Privately held, we have been bootstrapped and profitable from Day 1, and have never taken any outside funding. Zoho offers its employees lots of opportunities for growth in a dynamic job environment. With our new offices across Europe, Zoho is expanding its footprint by building closer relationships with our customers. UK is our #2 global market as a country. Leading UK brands including Jaguar Land Rover, iTV, West Ham United, NHS and JCB use Zoho to power their digital transformation journey. It is an exciting time to join our UK team and be part of our next level of growth. Why join us: Zoho is not your typical software product company. You will build long-term, trusting relationships with various stakeholders within a customer organisation. We truly believe that we will be successful only if our customers are successful and if they derive the value and ROI from their investment in our technology. You will work remotely in proximity to our clients in the Greater Manchester area and will be expected to visit our office in Milton Keynes once in a while for team meetings and discussions as needed. Responsibilities: Primary ownership and accountability for ensuring customer growth, satisfaction, and retention within the assigned accounts, our mid-large size customer portfolio Develop new business opportunities in your existing customer portfolio to meet upgrade and cross-sell revenue targets. Build strong relationships with all key decision makers and influencers across the organisation Create, maintain and execute an account plans for key accounts and coordinate with appropriate internal domain experts for delivery Uncover and mitigate any risk that threatens your customers growth, satisfaction, or renewal. Resolve issue escalations, if needed, working closely with our support, product and engineering teams. Collaborate with customer implementation partner, wherever needed to achieve overall satisfaction with the solution and create a trusted 3 way partnership between customer, partner, and Zoho. Strengthen client relationships through regular engagements and face-to-face meetings Forecast and track key account metrics (e.g. renewal, upgrades and pipeline) Build a solid base of referenceable customer contacts Skills & pre-requisites: 3-plus years of business development experience from a software/SaaS background with minimum 2 years in account management targeting mid to large sized companies. Prior experience in selling enterprise applications such as CRM, ERP, Accounting and HRMS is preferred. Proven track record of growing business from existing customer accounts and consistently exceeding revenue targets Ability to deliver effective presentations and product demos highlighting the key value proposition Strong communication, interpersonal and consultative skills Comfortable working independently in a distributed and remote environment Open to travel domestically for customer meetings Comfortable using tools such as CRM for process management and reporting.
Benefits and attractions: This is a full-time position with a 40-hour working week 25 annual leave days Permanent contract Attractive and competitive salary Pension contributions An entrepreneurial and supportive environment with opportunities for career progression into senior and leadership roles. Opportunity to work with and learn from teams in marketing, account management, solution engineering and partnerships management Travel expenses to meet with customers.
Candidate Salary Range / £40000-60000