Talking Therapies Programme Manager

 

Salary:                                £33,029 (+10% pension)

Special Terms:                Full Time, Permanent

Reporting to:                    Deputy Director - Delivery

Accountable for:            Talking Therapies Coordinator, Indigo Senior Therapist, IAPT therapists, Volunteer and student therapists.

Closing Date:                 9am on Tuesday 28th September 2021

Role Summary

LGBT Foundation is looking for a Talking Therapies Programme Manager to join our team. LGBT Foundation has based its services on a well-developed expertise around the key health and social care issues affecting LGBTQ+ communities, including:

 Mental health

 Sexual health

 Wellbeing  Community safety

 Substance misuse

 Domestic abuse Mental health is a key area of growth for LGBT Foundation, and the Talking Therapies Programme Manager will be overseeing the strategic development and implementation of the services within this programme.

 

The post holder will also oversee operation delivery and provide specialist knowledge and expertise to the organisation around the subject of mental health and how this intersects with the diverse needs of our communities. The Talking Therapies Programme Manager will hold responsibility for the day-to-day management of the Talking Therapies Programme and the Indigo Gender Therapy Service. This includes supporting the strategic development of the services to meet the needs of our service users, the line management of the Talking Therapies Programme’s Coordinator, Indigo therapists, IAPT therapists and volunteer counsellors (qualified and on placement), the provision of clinical and safeguarding leadership to colleagues across the Services Directorate and the organisation.

 

The Talking Therapies Programme Manager will ensure that all aspects of the Talking Therapies Programme meet key quality performance and contractual targets, including writing reports for commissioners and the board. The successful candidate will work closely with the Deputy Director - Delivery to identify and share - best practice (inc. training), quality assurance processes, and key service infrastructure systems for Talking Therapies. They will help drive forwards the implementation of these to ensure that LGBT Foundation is offering the best possible service. This will include building and maintaining strong relationships with key partners and networks to increase awareness of the needs and experiences of LGBTQ people, and exploring opportunities for partnership working and service development. We are taking positive action to encourage applications from people of colour (PoC), and other racially minoritised communities, trans, non-binary and/or older people (aged 50+), to improve the representation of colleagues from these communities in our staff team.

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Mental health is a key area of growth for LGBT Foundation, and the Talking Therapies Programme Manager will be overseeing the strategic development and implementation of the services within this programme. The post holder will also oversee operation delivery and provide specialist knowledge and expertise to the organisation around the subject of mental health and how this intersects with the diverse needs of our communities.

The Talking Therapies Programme Manager will hold responsibility for the day-to-day management of the Talking Therapies Programme and the Indigo Gender Therapy Service. This includes supporting the strategic development of the services to meet the needs of our service users, the line management of the Talking Therapies Programme’s Coordinator, Indigo therapists, IAPT therapists and volunteer counsellors (qualified and on placement).

The Talking Therapies Programme Manager will ensure that all aspects of the Talking Therapies Programme meet key quality performance and contractual targets, including writing reports for commissioners and the board. The successful candidate will work closely with the Deputy Director - Delivery to identify and share - best practice (inc. training), quality assurance processes, and key service infrastructure systems for Talking Therapies.

Benefit to working for LGBT Foundation

  • Generous leave allowance (25 days annual leave (rising to 30 days after 5 years’ service)

  • Sector leading 10% employers’ contributory pension

  • Your birthday as a day’s leave

  • Staff counselling scheme

  • Cycle to Work / Technology Scheme

  • Season Ticket Loan

  • Office ‘buddy’ scheme for all new starters

  • Free annual flu jab

  • Free VDU eye care test

  • Staff social budget

  • Dedicated training budget for each member of staff and support with Personal Development Plans

  • Flexible working to support a healthy work/life balance (including time off in lieu and flexi-time) 

 

 

 

 

HR Advisor

 

Salary:                  £27,123 (+10% Pension)

Special Terms:    Full Time, 1-year fixed term (continuation subject to funding)

Reporting to:        HR Manager

Accountable for: Volunteers

Closing Date:       9am on Tuesday, 5th October 2021

Role Responsibilities

LGBT Foundation is looking for a HR Advisor to support in providing advice, guidance and clarity for all colleagues with the various systems and processes through which the charity operates, ensuring that LGBT Foundation has the best working environment and processes possible.

We are recruiting a brand new HR advisor who will support the charity during this period of growth in the workforce by:

  • Helping to implement the people strategy

  • Ensuring HR and operational policies and procedures are fit for purpose and adhered to by all colleagues.

  • Provide robust and bespoke HR advice to all levels within the organisation

  • Assisting to ensure that the organisations training and development aims are delivered

  • Continuously oversee our recruitment processes and work alongside colleagues and line managers to work toward the best practice when it comes to fair and inclusive recruitment in line with the organisations diversity targets and employment law.

  • To display a professional service approach to internal and external Colleagues

  • To build and maintain positive relationships, both internally and externally.

Skills & Abilities

 Excellent interpersonal skills to provide guidance and assistance to employees throughout the organisation.

 Excellent oral and written skills, with the ability to communicate with a diverse range of stakeholders and colleagues.

 Exceptional time management skills and ability to manage a range of competing priorities in a fastpaced environment.

 Excellent people skills, including mediation, sensitivity and confidentiality Experience

 Experience of managing multiple, complex, competing priorities and a range of stakeholders.

 Experience of day-to-day operational HR support.

 Experience of implementing organisational people strategies.

 Experience of providing effective line management and/or general HR support to staff. Knowledge, Understanding & Commitments

 An understanding of Employee Relations, Employment Laws and Health & Safety Regulations.

 Knowledge of standard HR policies and procedures. Such as disciplinary, capability, health & safety and code of conduct.

 An understanding of the issues faced by LGBT individuals and communities.  An understanding of the intersections of oppression and of how power and privilege manifest in the workplace.

 A commitment to inclusion and racial equity.

 CIPD Qualification in Human Resource Management / People Management Level 5 or above – or working towards. In common with all staff at LGBT Foundation, you will be expected to display a range of competencies specific to your grade and area of work. These will be measured during annual performance appraisals, and there will be an expectation that you will be able to evidence the ways in which you have met these competencies over the course of the year.

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ROLE RESPONSIBILITIES

 

1. Support with the implementation of the People Strategy

 Support the workforce and develop skills through training and leadership programmes, talent retention and fair and inclusive recruitment processes, ensuring we recruit and retain a diverse, well supported and empowered team.

 Maintain morale and wellbeing to ensure resilience and help to create an empowering culture where colleagues can achieve their full potential

Ensuring all HR and operational policies and procedures are rolled out and implemented across the organisation and helping to support colleagues and advise SLT where they are not adhered to or pose a risk to the organisation

 Monitor and support with the review of HR and operational policies and procedures in place and work with the Director of Operations and HR Manager to ensure they are implemented effectively.  Work with the Finance Coordinator and HR Manager to ensure payroll changes are communicated and colleagues are kept up to date with accordingly with LGBT Foundation Accountabilities

 Helping to ensure that LGBT Foundation’s Policies are kept up to date and on regular cycle of updating where necessary with the HR Manager.

 

3. Giving support and advice to all levels of the organisation with all matters regarding HR policy and procedure to ensure effective and efficient management of attendance, performance, misconduct, employee dispute resolution.

 Ensure that guidance and advice remains up to date based on current legislation, case law and HR best practice.

 Support the HR Manager with the execution of complex and contentious cases, investigations and appeals.

 Support in creating new policies and other employment-related documentation as required.i

Benefit to working for LGBT Foundation

  • Generous leave allowance (25 days annual leave (rising to 30 days after 5 years’ service)

  • Sector leading 10% employers’ contributory pension

  • Your birthday as a day’s leave

  • Staff counselling scheme

  • Cycle to Work / Technology Scheme

  • Season Ticket Loan

  • Office ‘buddy’ scheme for all new starters

  • Free annual flu jab

  • Free VDU eye care test

  • Staff social budget

  • Dedicated training budget for each member of staff and support with Personal Development Plans

  • Flexible working to support a healthy work/life balance (including time off in lieu and flexi-time) 

 

 

 

 

Volunteer Manager

 

Salary: £30,514 (+10% Pension)

Special Terms: Full Time (37 hours per week)

Permanent Reporting to: Director of Operations

Accountable for: Volunteer Officer(s) and Volunteers

Salary:                    £32,702 pro rata

Hours:                     37 hours per week

Special Terms:    Permanent

The closing date for this position is 9am on Monday, 6th September 2021

Role Responsibilities

To provide management to the volunteer programme (volunteers and staff)

 Ensure an ongoing process of review for the volunteer programme and that the volunteer programme meets the needs of LGBT Foundation, and seeks improvements in all volunteering processes.

 Develop links and positive relationships with other agencies and groups to encourage and support volunteering from people from under-represented communities in LGBT Foundation’s volunteer base, to better reflect the diversity of the LGBT community.

 Attend local networks, meetings and events as appropriate, in order to promote LGBT Foundation and its volunteering opportunities, and to share relevant best practice.

 Ensure that volunteers complete and submit all statutory paperwork prior to commencing activities with LGBT Foundation

 Coordinate with LGBT Foundation staff the management of volunteers in carrying out their tasks, in line with LGBT Foundation’s policies.

 Work with relevant staff to ensure that volunteers have the appropriate opportunities to influence LGBT Foundation’s work and to feedback volunteer views

 Ensure that all volunteers receive appropriate recognition and appreciation for their contribution and to facilitate regular celebrations and events to recognise their achievements.

 Maintain a high level of communication with volunteers, including input into and circulation of LGBT Foundation’s volunteer bulletin.

 Engage with community members to establish their needs, interests and aspirations in relation to volunteering.

 Help resolve volunteer issues raised by volunteers or staff effectively and in compliance with LGBT Foundation policies.

 To coordinate regular social events for volunteers in order to improve their experiences with LGBT Foundation and show appreciation for their generosity.

 

2. To ensure all volunteers have access to appropriate and relevant training  Deliver the volunteer vision of Recruit, Reward & Retain. This includes: the exploration for potential sources of volunteers, promotion of available opportunities, recruitment, and publicity materials, methods of communication including new media, presentations, talks and targeted outreach.

 Ensure that all volunteers are taken through a robust recruitment process in order to ensure that they are matched to appropriate roles and opportunities that complement their skills, experiences and interests, within agreed timeframes.

 Update and maintain the LGBT Foundation volunteer policies and training package.

 Lead training and learning opportunities for volunteers to build their skills, knowledge and ongoing development.

 Work with LGBT Foundation staff to ensure volunteers receive appropriate support, induction and training, in order to maintain appropriately skilled and mutually beneficial involvement.

 

3. To manage the administration and monitoring of a successful volunteering programme  Design and coordinate the processes for the administration of volunteers, including volunteer expense claims and managing the programme within the allocated annual budget.

 Monitor, record and evaluate volunteer activity and the volunteer programme in line with LGBT Foundation’s performance monitoring systems and expectations of funders, producing information and reports as required. Ensure that the Senior Leadership Team are kept abreast of volunteer activity, as often is appropriate.

 Record, monitor and evaluate the impact of volunteer activity via annual volunteer surveys, feedback processes and drop in sessions. Write impact reports to demonstrate to funders the importance of the Volunteer Programme to LGBT Foundation. ​

 

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LGBT Foundation is looking for a Volunteer Manager to lead their volunteer programme as a part of “Team People” at LGBT Foundation.

  • To deliver LGBT Foundation’s Volunteer Vision, focussing on the principles of ‘Recruit, Reward & Retain’

  • Deliver ongoing volunteer strategies which adapt to external circumstances

  • To manage the administration of volunteers’ statutory paperwork, prior to their commencement (DBS checks, confidentiality agreements etc.)

  • To ensure that there is sufficient volunteer resource for all activities across LGBT Foundation.

  • To enable volunteers of LGBT Foundation to have a positive, impactful and beneficial volunteering experience.

  • To ensure volunteers are encouraged to continue donating their time by implementing effective and efficient administration processes.

  • To ensure volunteering is embedded across the whole organisation, working closely with colleagues to facilitate this.

  • To manage a comprehensive programme of learning and development across all volunteer opportunities.

  • To ensure that volunteers’ wellbeing is maintained throughout external challenges to their resilience.

  • To line manage the volunteer officers in ‘Team People’, giving guidance around volunteering, and ensuring the volunteer journey is as smooth as poss

We are taking positive action to encourage applications from people of colour (PoC) and other racially minoritised communities, trans, non-binary and/or older people (aged 50+), to improve the representation of colleagues from these communities in our staff team.

* Trans is an umbrella & inclusive term used to describe people whose gender identity differs in some way from that which they were assigned at birth; including non-binary people, cross dressers and those who partially or incompletely identify with their sex assigned at birth.

We look forward to receiving your application and if you would like some more information or want to get more of a sense of what we are about, please email Kamran Khan on kamran.khan@lgbt.foundation and they will happily answer any questions or give you a call to discuss the role further.

Benefit to working for LGBT Foundation

  • Generous leave allowance (25 days annual leave (rising to 30 days after 5 years’ service)

  • Sector leading 10% employers’ contributory pension

  • Your birthday as a day’s leave

  • Staff counselling scheme

  • Cycle to Work / Technology Scheme

  • Season Ticket Loan

  • Office ‘buddy’ scheme for all new starters

  • Free annual flu jab

  • Free VDU eye care test

  • Staff social budget

  • Dedicated training budget for each member of staff and support with Personal Development Plans

  • Flexible working to support a healthy work/life balance (including time off in lieu and flexi-time) 

 

 

 

 

Indigo Counsellor

 

Salary: £27,123 (Plus 10% Pension)

Special Terms: Full time, fixed term until 30th November 2022

Reporting to: Lead Indigo Therapist

The closing date for this position is 9am on Wednesday 1st September 2021

 

 

 Role Responsibilities

Accept referrals via agreed protocols, working closely with other members of Indigo Gender Service, such as Care Navigators, to deliver on the core responsibilities of the Greater Manchester trans health service specification.

 Provide interventions to clients presenting with multiple and complex personal difficulties including those arising from mild to moderate mental health difficulties, based on accurate understanding and utilising a conceptual framework of the client’s difficulties.

 Work with a range of presenting issues; supporting each client to explore a range of life issues which frequently are of a distressing emotional nature.

 Exercise sound theoretical knowledge of the processes of counselling based on evidence of efficacy, with robust knowledge of working with trans and non-binary people, and to employ a range of short-term counselling interventions to meet the needs of the referred client.

 Responsibility for caseload management, preparation for individual sessions and overall diary planning

 Follow Indigo Gender Service protocols and best practice in the assessment and ongoing management of risk and safeguarding concerns, making disclosures to the appropriate agency/colleague where necessary, determining when it is appropriate to share sensitive information.

 Adhere to an agreed activity contract relating to the number of client contacts offered, and clinical sessions carried out per week in order to minimise waiting times and ensure treatment delivery remains accessible and convenient.

 Attend multi-disciplinary meetings relating to referrals or clients in treatment, where appropriate.

 Undergo supervision, from a nominated Clinical Psychologist/Supervisor, in line with BACP requirements and will be responsible for arranging and maintaining a record of this supervision.

 Take responsibility for keeping coherent records of all clinical activity in line with service protocols and ensuring security and confidentially of all client records and other confidential information (either paper form or electronic), in line with GDPR requirements.

 Overseeing, maintaining and collating data collected by the wider team for reports, compiled by the Senior Managers regarding counselling activities.

 Contribute to statistical analysis by escalating information regarding service delivery issues which is relevant to report trends and commentary. Professional

 Ensure the maintenance of standards of practice established by LGBT Foundation and any regulating, professional and accrediting bodies (e.g. UKCP, BACP), and keep up to date on new recommendations/guidelines set by the department of health (e.g. NHS plan, National Service Framework, National Institute for Clinical Excellence)​​

 

 

 

Benefit to working for LGBT Foundation

  • Generous leave allowance (25 days annual leave (rising to 30 days after 5 years’ service)

  • Sector leading 10% employers’ contributory pension

  • Your birthday as a day’s leave

  • Staff counselling scheme

  • Cycle to Work / Technology Scheme

  • Season Ticket Loan

  • Office ‘buddy’ scheme for all new starters

  • Free annual flu jab

  • Free VDU eye care test

  • Staff social budget

  • Dedicated training budget for each member of staff and support with Personal Development Plans

  • Flexible working to support a healthy work/life balance (including time off in lieu and flexi-time) 

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Indigo Gender Service is setting the national standard for a pioneering, localised and person centred primary care led partnership that collaborates with trans, non-binary and gender variant people to reach their full potential.

Your key role will be to provide psychological therapy treatment and mental wellbeing support for trans, non-binary and gender variant people, as well as carrying out associated administrative duties. You will work closely with other members of Indigo Gender Service, such as Care Navigators, to deliver on the core responsibilities of the Greater Manchester trans health service specification. You will have good knowledge of holistic care interventions in a trans health setting and robust experience of supporting trans and gender non-conforming people as a therapist.

This role is working for a service specifically designed by and for trans and non-binary communities. As such. we believe lived experience of being trans and/or non-binary, and having experienced NHS gender transition services, will be hugely valuable. Whoever we employ for this role will need to demonstrate a deep cultural understanding of the needs and experiences of trans and non-binary people.

  • To provide interventions to clients presenting with multiple and complex personal difficulties including those arising from mild to moderate mental health difficulties, based on accurate understanding and utilising a conceptual framework of the client’s difficulties.

  • Exercise sound theoretical knowledge of the processes of counselling based on evidence of efficacy, with robust knowledge of working with trans and non-binary people

  • Undergo supervision, from a nominated Clinical Psychologist/Supervisor, in line with BACP requirements.

  • Work with relevant colleagues to increase awareness of the service, supporting the development of psychoeducational resource materials and updating service information on Indigo Gender Service online portal.

If you would like some more information or want to get more of a sense of what we are about, please email samantha.jones@indigogenderservice.uk and they will happily answer any questions or give you a call to discuss the role further.

 

 

 

Sexual Health Services Coordinator - Testing

 

Salary: £24,061 (+10% Pension)

 

Hours: Full Time – 37 hours per week

Special Terms: Fixed term until 31st July 2022

Accountable to: Sexual Health Services Manager

Accountable for: Sexual Health Officer – Prevention & Promotion and sessional workers

 

Role Responsibilities

• Work to expand the reach and visibility of LGBT Foundation’s testing services

• Improve engagement of lesbian and bisexual women, trans communities, MSM and LGBT people of colour, in testing services

• Recruiting and supervising sessional workers and volunteers

• Developing SOPs for testing services, including clear referral pathways in to support services and sexual health clinics

• Monitoring and fulling clinical governance protocols Furthermore, you will contribute to the wider Sexual Health Programme ambitions by:

• Delivering HIV and full screening testing services

• Assist with quarterly monitoring reports

• Contribute to strategic meetings

 

TERMS AND CONDITIONS

● Hours – 37 hours per week

● Annual Leave – 25 per annum plus bank holidays, rising to 30 after 5 years’ service (pro rata where appropriate)

● Probation period – post subject to successfully completing a six month probationary period

● Employers contributory pension – 10% of annual salary (applied the month following completion of the probationary period)

● Remote working - The pandemic has taught us that remote working is advantageous to organisations for productivity and LGBT Foundation has adopted a strong agile working structure. We are based in Manchester and expect there to be some need for face to face meetings in Manchester where this post would be required to attend (though we feel the majority of the role could be WFH) - this commute would need to be self-funded so please bear this in mind if you don't live locally to Manchester. If you have any queries about this please contact lauren.duffy@lgbt.foundation

● Hours – 22.2hrs per week (0.6FTE)

● Annual Leave – 25 per annum plus bank holidays, rising to 30 after 5 years’ service (pro rata where appropriate)

● Probation period – post subject to successfully completing a six month probationary period

● Employers contributory pension – 10% of annual salary (applied the month following completion of the probationary period

● Remote working - The pandemic has taught us that remote working is advantageous to organisations for productivity and LGBT Foundation has adopted a strong agile working structure

 

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