Role Volunteer Manager
Directorate Corporate Affairs
Reports to Head of Engagement
Accountable to Head of Engagement
Grade or Band AfC Band 7
Salary Band £38,890 - £44,503
The Volunteer Manager will:
Provide operational leadership, expertise, and advice for MHCC across
all relevant functions for volunteer management, supervision,
governance, and recruitment.
Provide operational and contribute to strategic leadership for the
development and delivery of the volunteer strategy and ensure its
Provide operational leadership for engagement activity required to
support volunteering and volunteer’s activity.
Build effective relationships across all partners to ensure that there is
sufficient and motivated capacity across the system to ensure the
effective delivery of the volunteer strategy required to support delivery
of the Locality Plan and currently the COVID-19 response plan.
Manage the resources available to deliver all necessary volunteer work
for MHCC and support volunteer work as needed across health and
Take a lead in the co-ordination of training and development for
volunteers and recruitment activity
Embed MHCC’s volunteer strategy ensuring appropriate reporting
internally and externally for assurance purposes.
Work with MHCC, MLCO and MCC teams to develop a culture which
understands and responds to the impact and social value of volunteers.
What we do
Here at Manchester Health and Care Commissioning (MHCC) we plan and fund health and care services for the people of Manchester.
We formed in 2017 when the three Manchester Commissioning Groups joined together and formed a partnership with Manchester City Council. Every area in England has a Clinical Commissioning Group (CCG) that brings together experienced health and care professionals to decide what services are needed in the local area and ensure that they are provided. This process of planning, funding and monitoring healthcare is called commissioning.
Planning for local health needs
We’re a membership organisation formed by GPs, supported by NHS managers, working at the front line of our community, so we hear the health and care needs of our local people every day. We are led by our MHCC Board and Governing Body, who ensure we function effectively. We also work closely with partner organisations to agree priorities based on the information that we gather between us. Together, this helps us to assess your needs, review services the services available and plan our priorities.
The services we are responsible for
We’re responsible for the commissioning of a wide range of services across Manchester. These services are provided by different organisations such as local NHS hospital trusts and community service providers.
Below is a list of services that we commission:
urgent and emergency care, such as NHS 111, A&E and ambulance services
planned (elective) hospital care, such as operations and treatments
general practice (GP)
community health services, such as community nursing and physiotherapy
rehabilitation for those recovering from operations and certain conditions
maternity and newborn services (excluding neonatal intensive care)
children and young people’s mental health services
adult mental health services
continuing health care for people with on-going health needs, such as nursing care
a range of services from voluntary community sector organisations.
You can find out more about the responsibilities of Clinical Commissioning Groups on the NHS England website.
Our values and priorities
Our core values are what support our vision, shape our culture and reflect what MHCC values as an organisation. Our priorities keep us on track so that we can provide clear and directive system leadership.
Shaping the best possible services
We’re committed to being fair and open in the way we make decisions and commission services according to the needs of our local population. Our aim is to always give you access to the highest quality health and care services while making sure that we achieve the best value from the money we have available. We hold contracts with hospitals, community health providers, mental health trusts, GP practices, voluntary/community organisations and others that provide healthcare and treatment and healthcare.
Reviewing the quality of health and care services in our city
We constantly review the performance of the services we commission to ensure they’re providing the very best value for our communities. Alongside reporting and assessing their quality, an important part of this is seeking the views of the public and patients. To do so, we hold workshops, surveys, events and meetings to hear the voices and experiences of our communities, and always welcome your contributions.