Taking 'Positive Action' to recruit talent across the globe
Advice & Student
Support Manager
ACCOUNTABLE TO: Deputy Chief Executive Officer
RESPONSIBLE FOR: Up to 3 career staff and up to 6 student staff
SALARY: £35,000 per year (inc London weighting)
HOURS OF WORK: 35 hours per week, Flexible and/or part-time
working arrangements will be considered for this role.
CONTRACT TYPE: Permanent
LOCATION: South Bank Students’ Union, Student Life Centre, Elephant & Castle.
The closing date for applications is 1st June, 5:00pm. Applications
submitted after this time will not be considered.
JOB PURPOSE
We are looking for an Advice and Student Support Manager to join us on our journey to transform the way we engage and support students to help them reach their full potential.
To help SBSU achieve its goal to be come a ‘relevant, responsive and
truly transformational students’ Union’ by 2025 by sitting as a member
of the Union’s Management Team to provide operational leadership of
the Union’s Advice and student support services. Enabling the Union
to support students at LSBU to progress in their studies and graduate
with the ability to reach their full potential.
DUTIES AND KEY RESPONSIBILITIES
ACADEMIC ADVICE – Manage the operational development and delivery of an excellent Academic Advice service for students at LSBU which includes – Drop-in advice services; Pre-booked Advice services; Extenuating Circumstances, Appeals, Complaints and Hearings Support; Advice outreach work.
Provide management support to Student Advisors to provide one-to-one advice and support to students including, but not limited to, academic issues in line with the university’s regulations, and provide direct support to students in the most complex cases.
Provide management support to Student Advisors in carrying out follow-up work arising from advice sessions, including representation of clients at university committees and acting as an
advocate in non-legal dealings where appropriate.
Make referrals and work in conjunction with, other advisers and University departments and external agencies where appropriate, including attending key University meetings.
Develop and implement systems and process to improve the delivery of Advice and Student Support Services Monitor and maintain the provision of quality standards to drive student satisfaction across the Advice and Student Support functions.
Ensure the Advice and Student Support Services functions keep accurate, up to date and confidential case records, as well as maintaining own case records on a database.
Maintain up-to-date knowledge of relevant legislation, policies and practices to ensure accuracy of advice, and share this information with other members of staff as appropriate.
Adhere to the Advice Service Operating Procedures and other relevant policies and procedures.
In conjunction with the Unions designated safeguarding lead, provide support to Advisors and the wider Union team on matters relating to safeguarding, escalating as necessary through appropriate channels and processes.
Provide and maintain information resources for students, including planning tasks and preparing content that contributes to publicity campaigns, workshops, the website, and informational publications.
Who we are
South Bank Students Union is a non-for-profit organisation, which champions social mobility through education and has a vision to disrupt the cycle of inequality in higher education.
South Bank students are laser-focused on their study and spring-boarding their career after graduation, however, like all of us, their lives are complex, they are faced with the pressures of trying to balance their studies with work and lives at home. Many don’t identify primarily as students, instead they are carers, nurses, engineers, parents, designers, workers, entrepreneurs, apprentices and last chance learners.
We believe that a student’s background and life circumstances should not put them at an educational disadvantage, and all students deserve a high-quality University experience and the chance to graduate equipped with the tools to succeed in life. This role would suit someone who shares this vision.
The Union has been through a turnaround process over the last 18 months and we are looking for an enthusiastic and determined individual to help us transform our Advice and Student Support Services – improving our customer service and advice processes to provide LSBU students with a high quality experience.
HOW TO APPLY
Please submit:
• submit a copy of your CV
• submit a supporting statement (a maximum of two sides of A4)that details your interest in, and suitability, for the role in PDF format.
• answer some questions relating to your eligibility for employment.
• provide some details about your individual identity (not mandatory).